Apple is the richest information technology company in the world. Such a famous business is bound to have juicy secrets underneath its success. We even have testimony from former Apple employees that confessed secrets about the company. Get ready to find out what Apple does not want you to know. You may even find out how to get your phone fixed for free. Enjoy all of the top secrets and loopholes!
Employees Can’t Say No
One ex-employee confessed to Thrillist that, “Under no circumstances could we tell a customer directly, ‘No, I cannot help with this issue.’ This was a tricky one in certain situations. For example, if a customer had to pay $199 to replace their broken iPhone screen, they’d get very upset. If they say something like ‘So you’re telling me you can’t help me with this, you can’t fix my phone?!’ we were trained to reply with ‘Yes, I absolutely can help you and I’d love to. The replacement is $199.’ This could loop around in circles for quite awhile.”